Refund policy

SIMPLE RETURNS & EXCHANGES!

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused besides trying it on and in the same condition that you received it in. It must also be in the original packaging.

We offer a complete money back guarantee for any defective item. We will give you the value of your item once we receive the returned item. If you are needing a direct size exchange, the process is the same, except when we get your item we will ship you your new size free of charge. If your new size is not available we will refund your item for store credit.

To complete your return, we will need your order number so make sure to keep that handy. Send us an email with your item issue and order number if the above criteria is met.

MISSING REFUNDS:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@relentlessbrand.com.

SALE ITEMS:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SHIPPING:

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Unfortunately we do not refund the shipping cost of the item back to our facility from your location.